Delivery Rates
Portugal: 5,00 eur
Europe: 16,00 eur
Rest of the world: 26,00 eur
Non EU countries are subject to custom tax
Returning/exchanging your order
During 14 days from the delivery of your package you may request to exchange or return your order. You must return the CATAU products to the CATAU Online in perfect condition. CATAU products should not have been worn, used or washed. Returns will only be accepted if the products are returned with the original packaging fully intact and the original labels still attached to each product. Also, the original invoice that comes with the delivery needs to be enclosed together with the returned products. Returns/Exchanges should be sent to the following address:
Praça das Amoreiras, nº4, R/C, 1250-020 Lisboa
Costs for return
CATAU Online is not responsible for shipping costs that may incur regarding the return of a product. Refunds for returned products will be made as soon as possible, 30 business days at the latest, after CATAU Online receives the returned products. The refund will be made to the clients bank account. Please note that additional duties, taxes or any additional charge that may incur will not be refunded by CATAU Online.
Costs for exchanges
Once you have returned the items, CATAU Online will not make any additional charges for delivery in the case of an exchange. Please note that CATAU Online will not refund additional duties, taxes, or any additional charges, that may incur.
During sale or promotional offers the policy explained above, will apply, except that CATAU Online will not accept exchanges.
Collecting your order
Portuguese customers: Depending on the volume of the shipment you will receive it directly to your mailbox or you will be asked to pick it up at your local Post Office. International customers: When your delivery reaches its destination, your local courier will deliver it to the specified address.
Delivery confirmation
Your order will be dispatched within a maximum of 3 days from the time you placed your order. As soon as your order is dispatched, you will receive a delivery confirmation by e-mail. Please note that during Sale, dispatch time may take upto 5 days.
Delivery and collecting packages within Portugal
Orders within Portugal will be delivered with Portugal national post (CTT). Depending on the size of the package you will receive it to your mailbox or you will be asked to pick it up at your local post office.
Order confirmation
You will receive an order confirmation by e-mail shortly after placing your order.
Delivery time
Portuguese orders will be delivered within 1-4 days from the day you received the shipping confirmation.
International orders will be delivered within 2-8 days from day you received the delivery confirmation.
Please note that during Portugal National Holidays and Sale, Orders may take unto 5 days to dispatch.
Currencies
CATAU Online cannot be held responsible for any currency changes or currency exchange rates any bank may have when exchanging the EUR into any other currency.
Uncollected packages
Shipping costs for uncollected packages will not be paid by CATAU Online.